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Wish Local Pickup (Information and FAQ)

wish pick up here

We are a Wish Local pickup location.

Use our Wish referral code and save off your order.  Enter Promo code   xwybvnv and your reward us for your shopping and choose us as a pick location. 

 

What is Wish Local?

Wish Local is a program with several offerings that allows brick-and-mortar stores and leading e-commerce platform, Wish, to leverage each other's strengths into a mutually beneficial partnership.
  
What do you need when you're picking a package up?
-QR code that's available from your Wish app or your email (You can also screenshot the code so you have it ready for when you arrive, if you are unable to screenshot, we do have Guest Wi-Fi available in shoppe.)  Please be aware your need the QR code, and the shoppe is in a rural location not all cell phone providers have coverage in our area.  
Where are we located?

Tree of Life Shoppe

392 West Apple Street, Suite #3

Ringtown, Pennsylvania 17967

If you have a problem with your order, you will need to contact Wish on their website or app.  Or email wish at support@wish.com. The Tree Of Life Shoppe can not cancel orders, issue refunds, or take returns.  We are simply a package pick up location for wish customers.  See information below on canceling orders.

 

 

Wish Local Pickup "Curbside Service"  

Because of Covid-19 we are offering Curbside pickup during business hours.  If you have your QR code and want Curbside service, please call the shoppe at 570-741-3574 and let us know tou are here and a staff member will come out to your vehicle.  We will scan your code and bring your packages to you.   

 

To Cancel Wish Orders

Pickup Now?

You can cancel your Pickup Now order at any time after you’ve placed the order. Please note that you have 7 days after the payment has been processed to pick up your item. After 7 days the order will automatically be canceled and refunded. 

Select a device type below and follow the steps provided to cancel your Pickup Now item.

iOS (Apple devices)

  1. Go to your Order History.
  2. Navigate to the relevant order and tap to open.
  3. Scroll to the bottom of the page and tap Contact Support.
  4. Follow the prompts based on your situation.
  5. Cancel your order and let us know your reason for cancellation.
  6. Select one refund method (Wish Cash or Original payment method).

Android

  1. Go to your Order History.
  2. Navigate to the relevant order and tap to open.
  3. Scroll to the bottom of the page and tap Contact Support
  4. Follow the prompts based on your situation.
  5. Cancel your order and let us your reason for cancellation.
  6. Select your refund method.

Web 

  1. Visit your Order History.
  2. Navigate to the relevant order and click Contact Support.
  3. Follow the prompts based on your situation.
  4. Cancel your order and let us know your reason for cancellation.
  5. Select your refund method.

Your refund will be processed within an hour and may take up to 5-10 business days to appear on your account.

Ship to Store?

Ship to Store items must be canceled within 8 hours of purchase in order to receive a refund in its original form of payment. You will receive a pickup notification when each item is available. Please note that you will have 14 days to pick up your item from the store, after which, we reserve the right to cancel and refund your order minus a restocking fee. 

To cancel your Ship to Store item select a device type below and follow the steps provided.

iOS (Apple Devices)

  1. Go to your Order History.
  2. Navigate to the relevant order and tap to open.
  3. Scroll to the bottom of the page and tap Contact Support.
  4. Tap Cancel my item.
  5. Select your reason for canceling the order.
  6. Select your refund method.

Android

  1. Go to your Order History.
  2. Navigate to the relevant order and tap to open.
  3. Scroll to the bottom of the page and tap Contact Support.
  4. Tap Cancel my item.
  5. Select your reason for canceling the order.
  6. Select your refund method.

Web

  1. Visit your Order History.
  2. Navigate to the relevant order and click Contact Support.
  3. Tap Cancel my item.
  4. Select your reason for canceling the order.
  5. Select your refund method.

Your refund will be processed within an hour and may take up to 5-10 business days to appear on your account.

Cancellations or any changes to the order cannot be made outside of the 8-hour cancellation window. Once the item has been processed by the store, you may choose to pick it up or Contact Support to open a refund request.

 

What if I can't pick up my Wish Pickup order due to Coronavirus?

Due to the current health concerns, we are extending our pickup window from 15 to 45 days for our customers in all countries where Wish Pickup is available. 

If you are unable to pick up your item, please make sure to cancel your item by following the instructions listed above.